1. Non-Refundable and Non-Returnable Items:
Due to the nature of our body care products, we regret to inform you that we do not accept returns or offer refunds once the order is confirmed and the items are shipped.

2. Defects and Quality Issues:
However, if you receive a product with a defect or quality issue, please contact us within 14 days of receiving your order. Kindly provide a detailed description of the defect, accompanied by photographs if possible, to allow us to assess and promptly resolve the issue.

3. Claim Process:
To submit a claim regarding a product defect, please send an email to hello@kiima.co with your order number, a description of the problem, and relevant photos if applicable. Our customer service team will review your claim promptly and contact you to discuss replacement or refund options.

Please understand that our commitment to customer satisfaction is our priority, and we are here to address any quality issues you may encounter with our products.